Accessibility Policy
Statement of Commitment
Niagara Motors committed to excellence in serving all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity for our clients, staff and visitors. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
Communication
We will communicate with people with disabilities in ways that consider their individual disability and will work with the person to determine what method of communication works for them.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public, as well as private areas when accompanied by a staff member. While on our premises, the individual is responsible for the care, control, and supervision of their service animal.
Support Persons
We welcome people with disabilities that are accompanied by a support person. If confidential information needs to be discussed in the presence of a support person, consent will be obtained from the customer, prior to any conversation.
In the event it is considered necessary to protect the health and safety of the person with a disability or the health and safety of others, we may request a person with a disability be accompanied by a support person.
Assistive Devices
We are committed to ensuring that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services. Persons with personal assistive devices are permitted to bring their devices into our business.
Employment Standard
We are committed to fair and accessible employment practices and we will accommodate people with disabilities during the recruitment, assessment and onboarding process.
Temporary Notice of Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities pertaining to member services or other public inquiries, a notice of temporary disruptions will be posted in conspicuous locations in the dealership.
This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
If the disruption is anticipated, advance notice of the disruption will be provided. In the event a disruption is unplanned, notice will be provided as soon as possible.
Training for Staff
We are committed to providing training to employees, volunteers, and other staff members on Ontario’s accessibility laws and the Ontario Human Rights Code, as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Niagara Motors’ plan related to the customer service standard
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use any equipment or assistive device, such as the handicap door, available on-site or otherwise that may help with providing goods or services to people with disabilities
- What to do if a person with a disability is having difficulty in accessing Niagara Motors’ goods and services
- Any changes to the plan will be communicated to staff
Feedback Process
We are committed to providing high quality customer service and aim to continuously improve the accessibility of our customer service to our customers.
Customers who wish to provide feedback on the way Niagara Motors provides goods and services to people with disabilities can via email, letter, verbally suggest in person or call Niagara Motors.
All feedback will be directed to one of our managers.
Where possible, feedback will be addressed immediately. If feedback requires additional time or actions, feedback will be provided within 5-10 business days and will be provided in the preferred format of the individual requesting feedback.
All feedback, including complaints, will be reviewed by Human Resources and the management team for resolution options and action plan.
Click here to view our multi-year accessibility plan.
Our Accessibility Compliance Report can be found here.